Shipping policy
Processing Time
Regular in-stock orders are processed and dispatched within 1–3 business days after payment confirmation. You will receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse.
Estimated Delivery Times
Once dispatched, please allow the following estimated transit times:
- 6-9 business days
These are estimates only and are not guaranteed. Delivery times may vary due to carrier delays, high-volume periods, or customs processing. Usman is not responsible for delays once the package has been handed to the carrier.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the sole responsibility of the customer. Usman has no control over these fees and cannot predict their amount.
We recommend checking with your local customs office before placing an order if you are unsure about applicable charges. Customs delays are beyond our control and are not grounds for a refund of shipping costs.
Lost, Stolen or Undelivered Packages
If your tracking shows your order as delivered but you have not received it, or if your order has not arrived within the maximum estimated delivery window, please contact us at support@getusman.com within 30 days of the estimated delivery date.
We will open an investigation with the carrier on your behalf. If the package is confirmed lost, we will offer you either a full replacement or a full refund at your choice.
Please note: Usman is not responsible for packages that are lost or stolen after confirmed delivery to the correct address.
Order Updates
You will receive email notifications at every key stage of your order:
- Order confirmation
- Pre-sale reservation confirmation (if applicable)
- Shipping confirmation with tracking number
- Delivery confirmation
Our Promise
We value your patience and your trust. Every order is prioritized and fulfilled as quickly as possible. If there is any delay beyond the estimated timeframe, our team will proactively keep you informed and work to find the best solution for you. For any shipping-related question, contact us at support@getusman.com.
Shipping rates
Free Standard Shipping on all orders of $59 USD or more. For orders under $59, Standard Shipping is a flat rate per order, in USD:
| Destination | Orders under $59 | Orders $59 and over |
|---|---|---|
| United States | $3.45 | Free |
| United Kingdom | $4.45 | Free |
| Europe | $5.49 | Free |
| All other countries | $12.49 | Free |
The shipping charge for your order is shown at checkout before you pay.
Contact
Waz HyperNetwork LLC, trading as Usman
1209 Mountain Road Pl NE, STE R
Albuquerque, NM 87110
United States
Email: support@getusman.com
Phone: +1 (575) 216-6698
Support hours: Monday–Friday, 9:00 AM–6:00 PM ET