Returns & Refunds
Last updated: September 30, 2026
30-day returns
You may request a return within 30 days of delivery for unused products in their original packaging, with any hygiene seals intact. Please email support@getusman.com with your order number before returning an item. We will provide return instructions and the correct return address. Our registered office is not an automatic returns destination.
Opened personal-care products
For health and hygiene reasons, we do not accept change-of-mind returns of personal-care products whose hygiene seals have been broken after delivery, where this exclusion is permitted by law. This does not affect rights relating to damaged, defective or incorrectly supplied goods.
Damaged, faulty, incorrect or lost orders
Contact us promptly with your order number and, where possible, photographs of the issue. We will assess the problem and arrange an appropriate replacement or refund. If a return is needed because of our error or a defect, we will cover reasonable return shipping costs. A confirmed lost shipment will be replaced or refunded. The 30-day voluntary return window does not shorten any statutory claim period.
Return costs and refunds
For change-of-mind returns, you pay return shipping unless applicable law requires otherwise. We do not charge restocking fees. Approved refunds are returned to the original payment method, normally within 3–5 business days after approval and receipt of returned goods where required. Your bank may take additional time to display the credit. We will always meet any shorter legal deadline. Original shipping is refunded where required by law or where the return results from our error.
Cancelling an order
Email us as soon as possible if you need to cancel or change an order. We will try to stop dispatch. If the parcel has already shipped, the applicable return process applies; your statutory cancellation rights remain unaffected.
UK and EEA consumers
Where statutory distance-selling cancellation rights apply, you generally have 14 days after receipt to notify us of cancellation and a further 14 days to return the goods. Applicable exceptions include sealed goods unsuitable for return for health or hygiene reasons once unsealed. Statutory refunds include the least expensive standard outbound delivery charge where required. We may withhold a refund until the goods or evidence of return are received, where permitted. Nothing in this policy restricts mandatory consumer rights.
Contact
Waz HyperNetwork LLC, trading as Usman
1209 Mountain Road Pl NE, STE R
Albuquerque, NM 87110
United States
Email: support@getusman.com
Phone: +1 (575) 216-6698
Support hours: Monday–Friday, 9:00 AM–6:00 PM ET