Shipping Policy

Last updated: September 30, 2026

Destinations and charges

Available delivery destinations, shipping services and charges are shown at checkout before you pay. Availability varies by destination and product. No free-shipping threshold or expedited service applies unless explicitly offered at checkout.

Processing and delivery times

Please use the processing and delivery estimate shown for your order on the product page, at checkout or in your order confirmation. Transit time starts when the parcel is handed to the carrier and is separate from processing time. If you need an estimate before ordering, contact support@getusman.com.

We will dispatch within the time stated when you order. If we cannot meet that timeframe, we will contact you with a revised estimate and your options to accept the delay or cancel for a refund. Where no dispatch timeframe is stated, we will ship within 30 days or seek your consent to a delay, as required by applicable law.

Tracking

When your order ships, we will send a shipping confirmation with tracking information where available. Initial tracking scans may take time to appear. Use the tracking link in your shipping email or contact us with your order number for assistance.

Delivery details

Check your delivery address before payment and contact us immediately if it needs correcting. We cannot guarantee address changes after dispatch. If an order is returned because the address was incorrect or delivery was refused, contact us to discuss the available refund or reshipping options and any applicable costs, subject to your legal rights.

International orders

Import duties or local taxes may apply where they have not been collected at checkout. Any charges payable by the recipient are subject to the destination country's rules. Customs processing can affect delivery estimates.

Delays, damage and missing parcels

If a parcel is overdue, appears lost or arrives damaged, contact us with the order number and relevant details. We will work with the carrier and arrange an appropriate resolution under our Return & Refund Policy. Carrier or customs delays do not remove mandatory consumer rights.

Contact

Waz HyperNetwork LLC, trading as Usman
1209 Mountain Road Pl NE, STE R
Albuquerque, NM 87110
United States

Email: support@getusman.com
Phone: +1 (575) 216-6698
Support hours: Monday–Friday, 9:00 AM–6:00 PM ET